Archive for March, 2009

Retail Australia Is In Big Trouble

Over the past five years or so, there has been a disturbing trend that has crept its way into the heads and hearts of sales and service people in small, medium and large business….

Intention And Sales Success

My caveat on Seth Godin’s story about “the panhandler’s secret’ is around the importance of our intention to interact or engage with our clients …

Too Many Choices Require Advice

There has been a major shift in the decision making of buyers that many business owners, and their sales and service people have missed.

The change has occurred because of the ‘sameness syndrome’ …

Andrew Banks and The Doable Deal

Here’s a lesson from one of Australia’s most successful entrepreneurs.

Do you sometimes go for the ‘big sale’ and miss out when there was a more doable deal that you could have first secured?